Refund policy

Because every item is personalised

 

Most of our products are made specifically for you once you order, so we can't accept returns simply because you've changed your mind on a personalised item. Non-personalised items can be returned within 14 days of delivery, unused and in original packaging, for a refund.

 

If something arrives wrong, damaged or faulty

 

This is on us to put right, always. If your item arrives damaged, misprinted, or different from what you ordered, email us at support@keptinprint.com within 30 days of delivery with a photo of the item and your order number. We'll arrange a free replacement or a full refund, your choice. No need to return the faulty item unless we ask.

 

How refunds are paid

 

Refunds go back to your original payment method, usually within 5-10 business days of approval.

 

Contact for returns and refunds

 

support@keptinprint.com - please include your order number.