Frequently asked questions
How do I personalise an item?
Open the product, upload your photo, and check the preview before you add it to your basket. A clear, well-lit photo where your pet or subject fills most of the frame works best. Avoid very dark, blurry or heavily filtered images.
Can I return a personalised item?
Because personalised items are made specifically for you, we can't accept returns for a change of mind. If your item arrives damaged, misprinted or faulty, we will replace it or refund you. See our refund policy.
How long does delivery take?
Production takes 2-5 business days, plus shipping (typically 3-5 business days in the UK, 3-7 in the US). Most orders arrive within 7 business days of ordering. See our shipping policy.
Where do you ship?
We currently ship to the UK and US only. Items are printed and dispatched from inside the country you order to, so there is no customs delay or import duty.
Will it arrive in time for Christmas?
Please see our Christmas delivery dates page for the last order dates.
How do I track my order?
You will get a tracking link by email as soon as your order ships. If tracking shows no movement for more than 3 business days, email support@keptinprint.com.
Which photos can I use?
Only photos you own or have permission to use. We may decline an order if the image is unsuitable, for example copyrighted characters or offensive content. See our terms of service.
How do I contact you?
Email support@keptinprint.com with your order number. We aim to reply within 1 business day.